:root{--navy:#063566;--blue:#2566ad;--cyan:#03b0d2;--text:#263245;--muted:#7d8795;--border:#e9e6e2;--bg:#f6f4f2;--lightblue:#edf5fc;--orange:#e8a20a;--radius:9px}*{box-sizing:border-box}body{color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;margin:0;font-family:Arial,Helvetica,sans-serif;font-size:13px;line-height:1.5}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}a{color:inherit;text-decoration:none}button{color:inherit}button:focus-visible,a:focus-visible,summary:focus-visible{outline-offset:3px;outline:3px solid #79b7e5}input:focus,select:focus,textarea:focus{outline-offset:1px;outline:2px solid #8fbee3}h1,h2,h3,h4,p{margin:0}button svg,a svg{flex-shrink:0}input,select,textarea{color:var(--text)}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.muted{color:var(--muted)}.preserve-lines{white-space:pre-line}.button{background:#fff;border:1px solid #e2dfdc;border-radius:6px;justify-content:center;align-items:center;gap:8px;min-height:33px;padding:8px 13px;font-size:11px;font-weight:600;line-height:1.2;transition:background .15s;display:inline-flex}.button:hover{background:#f5f8fb}.button.primary{background:var(--navy);color:#fff;border-color:var(--navy)}.button.primary:hover{background:#104b82}.text-button,.card-link,.table-link{color:var(--blue);text-align:left;background:0 0;border:0;padding:0;font-size:11px}.text-button,.card-link{align-items:center;gap:5px;display:inline-flex}.icon-button{color:var(--blue);background:0 0;border:0;padding:3px;display:inline-flex}.brand{letter-spacing:-.4px;color:var(--navy);white-space:nowrap;align-items:center;gap:8px;font-size:17px;font-weight:700;display:inline-flex}.brand b{color:var(--cyan)}.brand-symbol{color:#1682c5;display:inline-flex}.brand-link{margin:8px 12px 31px;display:block}.app-shell{min-height:100vh}.sidebar{z-index:30;background:#fff;border-right:1px solid #eeece9;flex-direction:column;width:204px;padding:30px 17px 18px;display:flex;position:fixed;inset:0 auto 0 0}.sidebar nav{flex-direction:column;gap:5px;display:flex}.nav-item{color:#657083;border-radius:6px;align-items:center;gap:12px;padding:11px 13px;font-size:12px;font-weight:500;display:flex}.nav-item.active{color:var(--navy);background:var(--lightblue);font-weight:700}.nav-item.active svg{color:#2b74bd}.nav-item:hover:not(.active){background:#f6f8fa}.sidebar-bottom{margin-top:auto}.user-menu{background:#f8f7f5;border-radius:8px;font-size:10px}.user-menu summary{cursor:pointer;align-items:center;gap:9px;padding:10px;list-style:none;display:flex}.user-menu summary::-webkit-details-marker{display:none}.avatar{color:#286399;background:#deecf8;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:10px;font-weight:700;display:inline-flex}.user-copy{flex-direction:column;flex:1;min-width:0;display:flex}.user-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.user-copy small{color:var(--muted);text-transform:capitalize;font-size:9px}.user-menu-content{flex-direction:column;gap:12px;padding:3px 12px 14px;display:flex}.signout{color:#68768a;background:0 0;border:0;justify-content:center;align-items:center;gap:6px;padding:8px 0;font-size:11px;display:flex}.main-content{max-width:1600px;margin-left:204px;padding:31px 30px 18px}.page-header{justify-content:space-between;align-items:center;gap:20px;margin-bottom:18px;display:flex}.page-header h1{letter-spacing:-.65px;margin-bottom:6px;font-size:24px;font-weight:700;line-height:1.2}.page-header p{color:var(--muted);font-size:11px}.export-button{color:var(--navy);text-transform:none;padding:9px 14px;box-shadow:0 1px 2px #00000003}.filter-row{justify-content:space-between;align-items:center;gap:12px;margin-bottom:23px;display:flex}.filters{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.filter-select{background:#fff;border:1px solid #e4e2df;border-radius:6px;align-items:center;gap:5px;max-width:200px;min-height:33px;display:flex}.filter-select select{cursor:pointer;background:0 0;border:0;width:100%;min-height:31px;padding:7px 22px 7px 10px;font-size:10px}.filter-select.date-filter{background:#edf6ff;border-color:#bcd4e9;min-width:135px;padding-left:10px}.date-filter select{padding-left:1px}.filter-select select:focus{border-radius:4px}.demo-badge{color:#a97619;white-space:nowrap;background:#fff6df;border-radius:4px;padding:3px 7px;font-size:10px}.live-badge{color:#458066;white-space:nowrap;align-items:center;gap:6px;font-size:10px;display:flex}.live-badge i{background:#4c9f7a;border-radius:50%;width:5px;height:5px}.clear-filter{font-size:10px}.card{border:1px solid var(--border);border-radius:var(--radius);background:#fff;min-width:0;padding:18px 19px;box-shadow:0 1px 1px #00000001}.card-heading{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:15px;display:flex}.card h2{color:#293448;letter-spacing:-.15px;font-size:13px;font-weight:700;line-height:1.35}.card-heading p{color:var(--muted);margin-top:2px;font-size:10px}.card-link{white-space:nowrap;font-size:10px;line-height:1.8}.stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:20px;display:grid}.stat{min-height:112px;padding:17px 18px}.stat h2{color:#788393;letter-spacing:0;margin-bottom:7px;font-size:11px;font-weight:400}.stat>strong{letter-spacing:-.8px;margin-bottom:7px;font-size:26px;font-weight:700;line-height:1.15;display:block}.stat>p{color:#929aa5;font-size:10px}.overview-grid{grid-template-columns:1.22fr 1fr;gap:18px;display:grid}.overview-grid>.card{min-height:210px}.overview-grid>.card:nth-child(3){min-height:246px}.complaint-list{flex-direction:column;gap:18px;padding-top:3px;display:flex}.complaint-item{text-align:left;background:0 0;border:0;align-items:center;gap:10px;width:100%;padding:0;display:flex}.rank{color:#3778b7;background:#eef5fc;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:23px;height:23px;font-size:10px;font-weight:700;display:flex}.complaint-copy{flex:1;min-width:0}.complaint-copy>span{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;display:flex}.complaint-copy strong{font-size:11px;line-height:1.3}.track{background:#eeebe7;border-radius:6px;height:5px;overflow:hidden}.track i{background:var(--blue);border-radius:6px;min-width:0;height:100%;display:block}.complaint-count{text-align:right;white-space:nowrap;flex-direction:column;min-width:63px;display:flex}.complaint-count strong{font-size:11px}.complaint-count small{color:#7e8b99;margin-top:2px;font-size:9px}.badge{white-space:nowrap;color:#2d6eb1;background:#e9f4ff;border-radius:4px;align-items:center;padding:2px 5px;font-size:8px;font-weight:600;line-height:1.4;display:inline-flex}.badge.non_technical{color:#078199;background:#e1f7fa}.badge.unclassified{color:#78818c;background:#eef0f2}.badge.delivered{color:#279671;background:#e2f7ee}.donut-layout{justify-content:center;align-items:center;gap:25px;padding:1px 0 5px;display:flex}.donut{border-radius:50%;flex-shrink:0;width:120px;height:120px;padding:15px}.donut>div{background:#fff;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:100%;height:100%;display:flex}.donut strong{color:#27344b;font-size:24px;line-height:1.1}.donut span{color:#85909f;margin-top:4px;font-size:10px}.legend{flex-direction:column;flex:1;gap:13px;max-width:180px;display:flex}.legend button{text-align:left;background:0 0;border:0;align-items:center;gap:6px;padding:0;font-size:10px;display:flex}.legend i{border-radius:1px;flex-shrink:0;width:7px;height:7px}.legend strong{margin-left:auto;padding-left:14px;font-size:10px;font-weight:500}.chart-note{color:#8c94a0;margin-top:12px;font-size:10px!important}.line-chart{width:100%;height:183px;display:block;overflow:visible}.line-chart text{fill:#919aa6;font-family:Arial,sans-serif;font-size:9px}.topic-list{flex-direction:column;gap:15px;padding-top:5px;display:flex}.topic-row{text-align:left;background:0 0;border:0;grid-template-columns:1.2fr 1fr 26px;align-items:center;gap:10px;padding:0;font-size:10px;display:grid}.topic-row>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.topic-row strong{text-align:right;font-size:10px;font-weight:500}.topic-row .track{height:6px}.table-scroll{scrollbar-width:thin;width:100%;overflow:auto}table{border-collapse:collapse;text-align:left;white-space:nowrap;width:100%;font-size:10px}thead{color:#828996;background:#f8f7f5}th{padding:8px 9px;font-size:9px;font-weight:500}th:first-child{border-radius:4px 0 0 4px}th:last-child{border-radius:0 4px 4px 0}td{border-bottom:1px solid #eeece9;padding:8px 9px;font-size:10px;line-height:1.4}tr:last-child td{border-bottom:0}.zone-table th,.zone-table td{padding:8px;font-size:9px}.zone-table th{font-size:9px}.table-link{color:inherit;font-weight:600;font-size:inherit}.table-link:hover{color:var(--blue);text-decoration:underline}.inline-star{vertical-align:-1px;color:#677285}.feedback-score{align-items:center;gap:12px;margin-bottom:15px;display:flex}.feedback-score>strong{letter-spacing:-.8px;font-size:27px;line-height:1}.feedback-score p{color:#8993a0;margin-top:3px;font-size:9px}.rating-stars{vertical-align:middle;color:#eda400;align-items:center;gap:2px;display:inline-flex}.rating-number{color:#546078;margin-left:6px;font-size:10px}.unrated{color:#9ba2ab;font-size:9px}.rating-distribution{border:1px solid #eeece9;border-radius:6px;padding:9px 10px}.distribution-heading{justify-content:space-between;margin-bottom:9px;font-size:10px;display:flex}.distribution-heading span{color:#929aa5;font-size:9px}.distribution-row{grid-template-columns:65px 1fr 62px;align-items:center;gap:8px;margin-bottom:6px;font-size:9px;display:grid}.distribution-row:last-child{margin-bottom:0}.distribution-row>span:first-child{align-items:center;gap:5px;display:flex}.distribution-row svg{color:var(--orange)}.distribution-row>span:last-child{text-align:right;color:#6a7687}.distribution-row .track{height:6px}.regions-top{grid-template-columns:1fr 1.25fr;gap:20px;margin-bottom:20px;display:grid}.regions-top>.card{min-height:280px}.regions-top .zone-table td{padding-top:11px;padding-bottom:11px}.zone-bars{height:210px;margin-top:12px;padding-left:24px;position:relative}.bar-grid{flex-direction:column;justify-content:space-between;display:flex;position:absolute;inset:14px 0 29px 24px}.bar-grid>span{border-top:1px solid #edeef0;display:block;position:relative}.bar-grid small{color:#939ca8;text-align:right;width:21px;font-size:9px;position:absolute;top:-7px;left:-28px}.bar-columns{align-items:stretch;gap:18px;display:flex;position:absolute;inset:14px 8px 0 35px}.bar-columns>button{z-index:1;background:0 0;border:0;flex-direction:column;flex:1;justify-content:flex-end;align-items:stretch;min-width:0;padding:0;display:flex}.bar-space{justify-content:center;align-items:flex-end;height:166px;display:flex}.zone-bar{background:var(--blue);border-radius:2px 2px 0 0;width:100%;max-width:47px;min-height:1px;position:relative}.zone-bar strong{font-size:10px;font-weight:500;position:absolute;top:-19px;left:50%;transform:translate(-50%)}.bar-columns>button>span{color:#8994a1;text-align:center;text-overflow:ellipsis;font-size:9px;line-height:2.8;overflow:hidden}.regions-card{max-width:1120px}.regions-card table td{padding:10px 9px}.search-field{color:#94a0b1;background:#fff;border:1px solid #e7e4e0;border-radius:5px;flex-shrink:0;align-items:center;gap:7px;padding:6px 8px;display:flex}.search-field input{width:150px;min-width:0;color:var(--text);background:0 0;border:0;outline:none;padding:0;font-size:10px}.search-field:focus-within{outline:2px solid #8fbee3}.search-field input:focus{outline:none}.summary-stat{margin-bottom:23px;font-size:11px}.reports-grid{grid-template-columns:minmax(0,1.7fr) minmax(300px,1fr);align-items:start;gap:18px;display:grid}.report-list-card{padding:15px 13px}.report-list-card .card-heading{align-items:center;gap:10px;margin-bottom:13px}.report-list-card h2{color:var(--navy)}.report-list-card .search-field input{width:128px}.reports-table th{text-transform:uppercase;letter-spacing:.1px;padding:7px 6px;font-size:8px}.reports-table td{white-space:normal;padding:9px 6px;font-size:9px}.reports-table td:first-child{white-space:nowrap}.reports-table td>small{color:#8c96a3;white-space:nowrap;margin-top:3px;font-size:8px;display:block}.reports-table td>strong{font-size:9px;font-weight:500;display:block}.reports-table td .table-link{color:var(--navy);font-size:9px;font-weight:600}.reports-table .badge{font-size:7px}.reports-table .rating-stars{gap:0}.reports-table .rating-stars svg{width:9px}.reports-table .rating-number{margin-left:3px;font-size:8px}.reports-table tr{cursor:pointer}.reports-table tr.selected-row{background:#eaf4fd}.reports-table tbody tr:hover{background:#f3f8fc}.pagination{color:#8a95a3;justify-content:space-between;align-items:center;gap:10px;padding:15px 1px 0;font-size:9px;display:flex}.pagination>div{align-items:center;gap:3px;display:flex}.pagination button{color:#6d7d92;background:#fff;border:1px solid #edf0f3;border-radius:4px;justify-content:center;align-items:center;min-width:23px;height:25px;padding:3px;font-size:9px;display:inline-flex}.pagination button.current{color:#fff;background:#0968d7;border-color:#0968d7}.page-ellipsis{padding:0 2px}.call-detail{padding:15px 14px}.call-detail .card-heading{margin-bottom:8px}.call-detail .card-heading h2{color:var(--navy);font-size:13px}.detail-title{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.detail-title h3{color:var(--navy);margin-right:auto;font-size:13px;font-weight:700}.detail-title .badge{font-size:7px}.detail-meta{color:#8994a3;margin-top:6px;margin-bottom:11px;font-size:9px}.audio-player{background:#edf7fe;border-radius:5px;align-items:center;gap:10px;height:52px;padding:10px 8px;display:flex}.play-button{background:var(--navy);color:#fff;border:0;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;display:flex}.audio-player>span{color:#5f7fa6;white-space:nowrap;font-size:8px}.waveform{flex:1;justify-content:space-between;align-items:center;gap:1px;display:flex;overflow:hidden}.waveform i{background:#5caddb;border-radius:2px;flex-shrink:0;width:2px}.audio-player audio{width:100%;height:35px}.media-note{color:#8a97a7;margin-top:4px;font-size:8px}.detail-actions{gap:7px;margin-top:8px;margin-bottom:12px;display:flex}.detail-actions button{flex:1;min-height:28px;padding:6px;font-size:9px}.detail-section{margin-top:13px}.detail-section h4,.feedback-box h4{color:var(--navy);margin-bottom:6px;font-size:10px;font-weight:700}.detail-section p{color:#64748a;font-size:10px;line-height:1.65}.detail-section dl{grid-template-columns:74px 1fr;gap:5px 8px;margin:0;font-size:9px;line-height:1.4;display:grid}.detail-section dt{color:#8b95a3}.detail-section dd{color:#54647e;margin:0}.transcript-line{grid-template-columns:48px 1fr;align-items:start;gap:8px;margin-bottom:6px;display:grid}.transcript-line>strong{color:#4775a0;font-size:9px;line-height:1.6}.transcript-line>p{font-size:9px}.detail-section>.card-link{margin-top:2px}.feedback-box{background:#fcf9f1;border-radius:5px;margin-top:15px;padding:10px}.feedback-box h4{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.feedback-box p{color:#8a8275;font-size:9px}.feedback-box details{margin-top:8px;font-size:9px}.feedback-box summary{cursor:pointer;color:var(--blue)}.feedback-box textarea{border:1px solid var(--border);border-radius:4px;width:100%;min-height:65px;margin:6px 0;padding:8px;font-size:10px}.feedback-box .button{padding:7px 10px;font-size:9px}.star-input{color:var(--orange);border:0;gap:4px;margin:10px 0 3px;padding:0;display:flex}.star-input legend{color:var(--muted);margin-bottom:3px;font-size:9px}.star-input label{cursor:pointer;position:relative}.star-input input{opacity:0;cursor:pointer;width:100%;height:100%;margin:0;position:absolute}.star-input input:focus-visible+span{outline:2px solid var(--blue)}.detail-status{color:var(--blue);padding:10px 0 0;font-size:10px}.modal-backdrop{z-index:80;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#10243d66;justify-content:center;align-items:center;padding:25px;display:flex;position:fixed;inset:0}.transcript-modal{background:#fff;border-radius:12px;flex-direction:column;width:600px;max-width:100%;max-height:85vh;padding:25px;display:flex;box-shadow:0 24px 80px #0a213229}.modal-transcript{flex-direction:column;gap:13px;padding:5px 6px 15px;display:flex;overflow:auto}.transcript-bubble{background:#f5f6f7;border-radius:8px;align-self:flex-end;max-width:90%;padding:12px 15px}.transcript-bubble.ai-bubble{background:#eef6fd;align-self:flex-start}.transcript-bubble strong{color:var(--blue);font-size:10px}.transcript-bubble p{margin-top:4px;font-size:12px;line-height:1.7}.transcript-modal>.button{align-self:flex-start;margin-top:12px}.page-footer{color:#a1a6af;justify-content:space-between;gap:10px;margin-top:28px;padding:0 2px;font-size:9px;display:flex}.empty-state{text-align:center;color:#8894a5;flex-direction:column;align-items:center;gap:10px;padding:30px 15px;font-size:11px;display:flex}.empty-state strong{color:#62738a;font-size:12px}.empty-state h1{color:var(--navy);font-size:22px}.toast{z-index:60;background:var(--navy);color:#fff;border-radius:7px;align-items:center;gap:15px;max-width:calc(100vw - 30px);padding:13px 16px;font-size:12px;display:flex;position:fixed;bottom:25px;right:25px;box-shadow:0 4px 30px #0002}.toast button{color:#fff;background:0 0;border:0;padding:0;display:flex}.auth-layout{background:#fff;grid-template-columns:44.5% 55.5%;min-height:100vh;display:grid}.auth-brand-panel{background:#eef6fc;align-items:center;padding:65px max(35px,5.4vw);display:flex}.auth-brand-copy{margin-top:-18px}.auth-brand-copy>.brand{gap:12px;margin-bottom:27px;font-size:19px}.auth-brand-copy h1{color:#053465;letter-spacing:-1.25px;white-space:nowrap;margin-bottom:24px;font-size:36px;font-weight:700;line-height:1.19}.auth-brand-copy>p{color:#758398;max-width:390px;font-size:14px;line-height:1.65}.auth-form-panel{justify-content:center;align-items:center;padding:50px;display:flex}.auth-form{width:330px;max-width:100%}.auth-form h2{color:#2d3543;letter-spacing:-.6px;margin-bottom:15px;font-size:25px;line-height:1.3}.auth-description{color:#8190a1;margin-bottom:18px;font-size:12px;line-height:1.8}.auth-form label{color:#7b8797;margin-bottom:6px;font-size:10px;font-weight:600;display:block}.input-icon{align-items:center;margin-bottom:16px;display:flex;position:relative}.input-icon svg{color:#98a2af;position:absolute;left:11px}.input-icon input{border:1px solid #e3e0dc;border-radius:6px;width:100%;height:36px;padding:8px 12px 8px 34px;font-size:12px}.input-icon input::placeholder{color:#98a2af}.auth-submit{width:100%;min-height:37px;margin-top:0;font-size:11px}.auth-footnote{color:#a2abb7;justify-content:center;align-items:center;gap:5px;margin-top:20px;font-size:9px;display:flex}.demo-link{color:var(--blue);justify-content:center;align-items:center;gap:6px;margin-top:17px;font-size:11px;display:flex}.form-error{color:#af3e3e;background:#fff2f1;border-radius:5px;margin:10px 0;padding:9px;font-size:11px}.notice{color:#57789a;background:#f0f6fc;border-radius:5px;margin-bottom:16px;padding:10px 12px;font-size:11px;line-height:1.7}.auth-shield{color:var(--blue);background:#eaf4fc;border-radius:12px;margin-bottom:20px;padding:12px;display:inline-flex}.otp-input{text-align:center;letter-spacing:13px;font-variant-numeric:tabular-nums;border:1px solid #d9e0e7;border-radius:7px;width:100%;margin-bottom:17px;padding:12px 20px;font-size:24px}.auth-form>.signout{width:100%;margin-top:12px}.qr-code{flex-direction:column;align-items:center;gap:8px;margin:15px 0;display:flex}.qr-code details{text-align:center;font-size:11px}.qr-code summary{cursor:pointer;color:var(--blue)}.qr-code code{overflow-wrap:anywhere;background:#f4f6f8;max-width:300px;margin-top:8px;padding:10px;font-size:11px;display:block}.skeleton{background:linear-gradient(110deg,#edebe8 10%,#f8f7f5 30%,#edebe8 50%) 0 0/200% 100%;border-radius:8px;animation:1.7s infinite shimmer}.title-skeleton{width:160px;height:29px;margin-bottom:40px}.loading-state .stat-grid{margin-bottom:20px}@keyframes shimmer{to{background-position:-200% 0}}@media (min-width:1600px){.main-content{max-width:1660px;padding:40px}.card{padding:22px}.overview-grid{gap:22px}.overview-grid>.card{min-height:240px}.stat{min-height:126px}.card h2{font-size:14px}.donut{width:145px;height:145px;padding:18px}.line-chart{height:210px}.complaint-list{gap:24px}.reports-grid{grid-template-columns:minmax(0,1.75fr) minmax(360px,1fr)}.reports-table td{padding-top:12px;padding-bottom:12px;font-size:10px}}@media (max-width:1150px){.sidebar{width:180px;padding-left:12px;padding-right:12px}.brand{font-size:15px}.brand-link{margin-left:8px}.main-content{margin-left:180px;padding:27px 22px}.card{padding:15px}.overview-grid{grid-template-columns:1.1fr 1fr;gap:14px}.donut-layout{gap:13px}.donut{width:105px;height:105px;padding:13px}.legend{gap:11px}.complaint-copy>span{gap:4px}.complaint-copy strong,.complaint-count strong{font-size:10px}.complaint-count{min-width:53px}.reports-grid{grid-template-columns:minmax(0,1.5fr) minmax(280px,1fr)}.reports-table{min-width:640px}.report-list-card .card-heading{flex-wrap:wrap}.stat>strong{font-size:23px}.stat>p{font-size:9px}.filter-select{max-width:175px}.regions-top{grid-template-columns:1fr}.regions-top>.card{min-height:250px}.regions-top>.card:last-child{min-height:0}.auth-brand-copy h1{font-size:30px}.auth-brand-panel{padding:40px}.auth-brand-copy>p{font-size:12px}.auth-form-panel{padding:40px}}@media (max-width:850px){.sidebar{width:160px;padding:25px 10px 14px}.brand{gap:4px;font-size:13px}.brand-symbol svg{width:21px}.nav-item{gap:9px;padding:10px;font-size:11px}.main-content{margin-left:160px;padding:25px 17px}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.overview-grid,.reports-grid{grid-template-columns:1fr}.report-list-card .card-heading{flex-wrap:nowrap}.call-detail{max-width:none}.detail-title{justify-content:flex-start}.detail-title h3{margin-right:12px}.overview-grid>.card:nth-child(3){min-height:220px}.donut-layout{justify-content:flex-start;gap:35px}.legend{max-width:220px}.donut{width:120px;height:120px;padding:15px}.auth-brand-copy h1{letter-spacing:-.8px;white-space:normal;font-size:25px}.auth-brand-panel,.auth-form-panel{padding:30px}.auth-brand-copy>p{font-size:12px}.page-header h1{font-size:23px}.page-footer{flex-direction:column;gap:3px}.filter-row{align-items:flex-start}.filters{gap:6px}.filter-select{max-width:150px}.user-menu summary{gap:6px;padding:8px}.avatar{width:26px;height:26px}.user-copy strong{font-size:10px}.user-menu summary>svg{display:none}.user-copy small{font-size:8px}}@media (max-width:600px){.sidebar{border-right:0;border-bottom:1px solid var(--border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffffed;gap:10px;width:100%;height:auto;padding:13px 15px 8px;position:sticky;inset:0 0 auto}.brand-link{margin:0}.brand{gap:6px;font-size:16px}.sidebar nav{flex-direction:row;gap:5px}.nav-item{flex:1;justify-content:center;gap:6px;padding:8px 10px;font-size:11px}.nav-item svg{width:14px}.sidebar-bottom{position:absolute;top:12px;right:15px}.user-menu{background:0 0}.user-menu summary{padding:0}.user-copy{display:none}.user-menu[open]{background:#fff;box-shadow:0 4px 20px #10243d22}.user-menu[open] .user-menu-content{min-width:150px;padding-top:12px}.main-content{margin-left:0;padding:24px 15px 16px}.page-header{align-items:flex-start;margin-bottom:16px}.page-header h1{font-size:23px}.page-header p{max-width:225px;font-size:10px;line-height:1.6}.export-button{min-height:31px;padding:8px 10px;font-size:10px}.filter-row{flex-direction:column;gap:8px;margin-bottom:18px;position:relative}.demo-badge,.live-badge{font-size:8px;position:absolute;top:-16px;right:0}.filters{grid-template-columns:1fr 1fr;gap:7px;width:100%;display:grid}.filter-select{min-width:0;max-width:none}.filter-select.date-filter{min-width:0}.clear-filter{margin-top:4px}.stat-grid{gap:10px;margin-bottom:14px}.stat{min-height:112px;padding:14px}.stat>strong{font-size:25px}.stat>p{line-height:1.6}.overview-grid{gap:14px}.card{padding:16px}.card h2{font-size:12px}.card-heading p{font-size:9px}.complaint-copy strong{font-size:10px}.complaint-copy>span{gap:5px}.complaint-item{gap:8px}.rank{width:21px;height:21px}.complaint-count strong{font-size:10px}.regions-top{gap:14px;margin-bottom:14px}.regions-card .card-heading{flex-wrap:wrap}.regions-card table{min-width:560px}.search-field input{width:145px}.report-list-card .card-heading{flex-wrap:wrap}.report-list-card .search-field,.report-list-card .search-field input{width:100%}.reports-table{min-width:690px}.summary-stat{margin-bottom:15px;font-size:10px}.reports-grid{gap:14px}.pagination{font-size:8px}.pagination button{min-width:21px;height:24px}.call-detail{padding:17px}.detail-meta{font-size:9px}.detail-section p,.detail-section h4{font-size:11px}.detail-section dl,.transcript-line>p{font-size:10px}.audio-player{height:58px}.modal-backdrop{padding:15px}.transcript-modal{padding:20px}.transcript-bubble{max-width:95%}.auth-layout{flex-direction:column;min-height:100dvh;display:flex}.auth-brand-panel{min-height:unset;padding:36px 26px 30px}.auth-brand-copy{margin-top:0}.auth-brand-copy>.brand{margin-bottom:20px;font-size:17px}.auth-brand-copy h1{letter-spacing:-.8px;margin-bottom:14px;font-size:28px;line-height:1.2}.auth-brand-copy h1 br{display:none}.auth-brand-copy>p{max-width:340px;font-size:12px}.auth-form-panel{flex:1;align-items:flex-start;padding:35px 26px 45px}.auth-form{width:100%;max-width:360px}.auth-form h2{font-size:23px}.auth-description{font-size:12px}.input-icon input{height:42px}.auth-form label{font-size:11px}.auth-submit{min-height:42px}.auth-footnote{font-size:9px}.page-footer{margin-top:20px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}